2Trendy Media – Work Policy & Client Onboarding Procedures
1. Purpose
This policy outlines the principles and procedures governing how 2Trendy Media conducts business with clients. It is designed to protect our company’s brand, reputation, intellectual property, and confidential information; provide clear expectations to clients; ensure compliance with Ontario and Canadian business laws; and deliver fair, transparent, and value-driven services.
2. Confidentiality & Information Sharing
Clients are entitled to a 15–30 minute introductory call at no charge. A free in-person or virtual meeting (via Zoom) may be offered to understand requirements. Any strategic, creative, or technical information shared by 2Trendy Media during these discussions is deemed confidential and proprietary. Clients may not disclose or share this information with third parties without written consent. A mutual NDA will only be executed after a deposit of 60% of the agreed project cost is received.
3. Project Engagement & Payment Terms
Clients will receive a written quote outlining scope, services, and pricing. Quotes are valid for 30 days. A minimum 60% deposit is required before any project work begins, with the remaining 40% due upon completion, prior to delivery of final assets. Any additional services or modifications outside the agreed scope will be subject to extra charges. Rush projects will incur additional fees, and late payments may result in interest charges or suspension of services.
4. Client Value Commitment
2Trendy Media commits to transparent communication, custom strategies tailored to each client’s goals, and the protection of clients’ confidentiality and brand reputation.
5. Brand & Reputation Protection
Clients agree not to misrepresent 2Trendy Media’s work or share proprietary strategies without consent. Any defamatory, abusive, or malicious actions against our company or staff will be addressed in accordance with Ontario defamation laws and may result in legal action. We reserve the right to decline or terminate engagements that may damage our reputation or conflict with our values.
6. Termination of Agreement
Either party may terminate an agreement with written notice. Deposits are non-refundable once work has commenced. If a client terminates before completion, they remain liable for the pro-rata cost of services rendered.
7. Governing Law
This policy and all client agreements are governed by the laws of the Province of Ontario and the applicable laws of Canada.